When water is winning, stop the damage
When water is winning, stop the damage.
Emergency Water Leak guides you through the first hour of a water emergency: isolation steps, what to photograph, and how to arrange urgent detection. Availability is confirmed when you contact us; after-hours dispatch is not guaranteed.
This site focuses on active water events: rapid locating and dated documentation when every hour costs money.
What we investigate
Urgent Leak Locating
When water is actively running, the priorities are simple: isolate what you can, document what is happening, and get detection on site fast. This page…
Read more Urgent leak responseFirst-Hour Water Damage Containment
The first hour decides how much a water event costs. This ordered guide covers safety, isolation, documentation and containment while detection is arr…
Read moreHow it works
- Describe the symptoms. Call or email with what you see, hear or smell, and when it appears.
- On-site investigation. Non-invasive methods narrow the search: acoustic, thermal, moisture, tracer gas or line tracing as needed.
- Confirm the source. Every clue is confirmed by a second method before it is reported.
- Written report. Findings, evidence, limitations and next steps, formatted for owners, managers and insurers.
Greater Vancouver coverage
- VancouverCity of Vancouver, including Downtown, Kitsilano, Mount Pleasant, Kerrisdale, Dunbar, Hastings-Sunrise and surrounding neighbourhoods.
- BurnabyMetrotown, Brentwood, Lougheed, Edmonds and SFU/university areas.
- RichmondCity Centre, Steveston, Terra Nova and surrounding districts.
- SurreyWhalley, Newton, Fleetwood, Cloverdale, South Surrey and Grandview.
- White RockWhite Rock and the South Surrey waterfront.
- New WestminsterDowntown New West, Sapperton, Queensborough and Uptown.
- CoquitlamBurquitlam, Austin Heights, Westwood Plateau and Town Centre.
- Port CoquitlamCitadel, Oxford Heights and the downtown core.
Common questions
Are you available 24/7?
Availability is confirmed when you call or email. We do not claim guaranteed after-hours dispatch.
What should I do first?
Safety, then isolation, then documentation. The first-hour guide on this site walks through it in order.
Will you handle the repair?
No. We locate and document; licensed trades perform repairs and restoration.
Can you help with the insurance claim?
The report is written and dated for insurers; keep it with your claim file.